FAQ

1. How to pre-book your airport parking!

How do I make a reservation?

- Remember to make a booking at least 24 hours before you need to arrive, as you can not make an online booking any later than 24 hours before your required arrival date and time.

- Select your travel dates using the calendar provided. Enter the times you expect to date and then time that you expect to arrive at and then the date and time you expect to leave the airport. Be as accurate as possible. Click on “Find parking” to see the various parking options available.

- You will now see a display of the parking options available for the dates/times entered.

- You may sort these by price or distance to the terminal.

- “More Information” will display a map and other useful information about the car park areas.

- The “Campaign code” field is used if you have a campaign or promotional code. Entering a campaign code will result in a discounted price when you come to pay.

- If you wish to change the date or time of your arrival/departure you can do this using the field in the top-right of the display.

- Click “Select” for the parking option you wish to purchase.

- You will then be required to enter your personal details and payment information. Fields marked with an asterisk (*) must be completed. Other fields are optional but you are advised to provide as much information as possible. Should something happen to your vehicle whilst you are away, then by entering your registration number we’ll be able to contact you if necessary.

- In the margin to the right you’ll see a shopping basket. If you have a campaign code and have not yet entered it, you have a chance to do so here. Rates include VAT, and this will be shown on your order confirmation/receipt.

 

 

2. General information

How do I find my reserved parking space?

When booking online you are not allocated a specific parking space. On arrival, you select any available parking space that is not marked as reserved or for blue badge holders (unless, of course, you are a blue badge holder).

 

What do I do if the signs say the car park is full or closed?

Even if the signs say “full” or “closed” there will always be parking spaces available for customers who book in advance. Use the barcode/QR/pincode code to gain access the car park. The scanner will recognise that you have right of access to the area.

 

How far ahead can I book?

It’s possible to book up to 12 months ahead of your travel date – and once you’ve booked you’re protected against any price changes. You must place your booking at the very latest 24 hours in advance of your preferred arrival time (before the entry time).

What’s more if your travel plans change, you can change or cancel your booking. Refer to our “Terms and conditions” and other FAQS below for information about cancelling/changing a booking.

 

Can I book at short notice – for example, the same day?

Our car parks require a pre-booking period of at least 24 hours before your arrival time at the airport. Alternatively, you can drive direct to the airport without booking in advance.

 

Is there a minimum or maximum stay at the car parks?

Some car parks have minimum and/or maximum stay periods. If you use the calendar at the start of the booking process, the parking options displayed will match your requirements. Thus, if you require parking for 3 weeks you will not be offered short stay parking. In general, the range is from 24 hours to 99 days.

 

How do I book disabled parking?

When the parking options appear click on “More information” to see which car parks have dedicated disabled parking. If you require a disabled parking space select a car park that offers disabled parking. Please note that we cannot guarantee a disabled parking space, since it is not possible to book these specifically. Remember your blue badge and make sure it is clearly displayed in your windscreen. Customers who use disabled parking without displaying a blue badge will be charged a regulatory fee.

 

I have a battery-driven vehicle. How do I book a parking space with a charger?

When the parking options appear click on “More information” to see which car parks have parking spaces dedicated to battery-driven vehicles. Select a car park that has battery-charging facilities. Battery-charging is currently free. Please note that we cannot guarantee a parking space with a battery charger, since it is not possible to book these specifically. Customers who use these spaces for vehicles other than battery-driven cars will be charged a regulatory fee.

 

How are parking charges calculated?

Long stay parking is priced per 24-hour period or part thereof. The number of “days” (24-hour periods) charged for when you book is calculated on the times you select when making your booking. However, if your actual entry and exit time changes from that specified in the booking (for example, due to a delayed flight) and as a result your actual time in the car park runs into a another 24-hour period (over and above that booked) you will be liable for an additional day/s charge. (Note: There is a reasonable degree of tolerance built in so if you are only slightly delayed it shouldn’t be a problem.)

All prices shown are in EURO's and include VAT at the current rate.

 

Is pre-booked parking always cheaper than normal drive-up rates?

The prices shown online and the normal drive-up rates (which you pay when you park without pre-booking) are somewhat different. While the drive-up tariffs are adjusted 2 to 3 times a year, online rates are more dynamic. Campaign prices and other discounts, for example, are only offered online.

Thus, online rates are generally lower or the same as drive-up tariffs. HOWEVER, where it doesn’t pay to book in advance is if your stay is a short one (i.e. less than 24 hours).

 

What is the drive-up rate for parking?

Drive-up rates (i.e. the price customers pay when not pre-booking) are shown at the parking areas.

 

Are there any vehicle height restrictions in the car parks?

This is covered under “More information” in the parking option display. In general there are no height restrictions in parking areas unless it involves driving through a portal or the like.

Multi-storey car parks have standard height restrictions. If you think your vehicle might be a problem, check “More information” before you book.

 

 

3. How to use “Manage My Booking"

How do I know that my order has been placed?

Once you’ve finished the booking process you’ll receive a confirmation email with a booking reference. You should print this out and bring it with you to the airport. Alternatively, use your smart phone if you can open the email attachment on your device. You may also take a photograph of the barcode/QR code using your smart phone (so it is stored in your phone’s photo album). More information is given below on the importance of having your booking reference/code with you.

If you don’t receive a confirmation email, please contact our customer service centre (see contact details at the bottom of this page). You may also generate a new confirmation email from “Manage My Booking”. You should also check your spam filter in case our confirmation email was treated as spam.

 

How can I get a new order confirmation/receipt sent by email?

Log in to “Manage My Booking” and click on the button to receive a new order confirmation.

I’ve made an order but can’t find the reference number?

The reference number is at the top of the confirmation email and the barcode/QR code is a bit further down.

Alternatively, you can go to “Manage My Booking” and enter your email address and post code. All bookings made with this email address and post code will be displayed. From the options available you can send yourself a new booking confirmation email.

What happens if I bring a different vehicle than on my original booking?

It’s always useful to enter your vehicle registration number on the booking form so that if something happens to the vehicle we know who to contact. However, you don’t have to specify the registration number, and therefore there is no problem if you use another vehicle, apart from us not being able to contact you if anything should happen as mentioned.

 

 

4. Cancelling or changing a car park booking in “Manage My Booking”

Can I cancel a book if my travel arrangements change?

You may cancel a car park booking up to 24 hours before your time of arrival using the “Manage My Booking” page. You’ll get a full refund as long as we receive notification in time. Exceptions to this policy are if the price is strongly discounted or if it only applies to a short stay. Some bookings are fully refunded, while some will involve a cancellation fee. See our “Terms and conditions” for more information.

 

Can I change my booking if my travel arrangements change?

You may change most bookings up to 24 hours before your time of arrival using the “Manage My Booking” page. Some bookings may not be changed; others may involve an admin fee (for example, strongly discounted parking).

If you change your booking to a SHORTER period of stay than in the original booking you’ll be refunded the difference, depending on the price offered at the time of booking, and you may also be charged an admin fee.

Changing your booking to a LONGER period of stay will not incur an admin fee; you will only be charged for the additional time booked. The additional time will be charged at the price that is valid at the time of making the change. 

Exceptions to this policy are if the price is strongly discounted or if it only applies to a short stay.

If the change is for the SAME period of stay as in the original booking (i.e. only the dates are changed), the price at the time of making the change will determine whether you have to pay an additional amount or are entitled to a refund. Some parking options are subject to an admin fee.

Please refer to our “Terms and conditions” for more information.

 

 

5. Arrival at the car park

What do I do when I get to the car park?

Once you’ve finished the booking process you’ll receive a confirmation email with a booking reference. You should print this out and bring it with you to the airport. Alternatively, use your smart phone if you can open the email attachment on your device. You may also take a photograph of the barcode/QR code using your smart phone (so it is stored in your phone’s photo album). More information is given below on the importance of having your booking reference/code with you.

 

How do I find the right car park?

You’ll find a link to a map of the airport on your booking confirmation/receipt. If you’re not familiar with the airport you’re advised to print out the map so that you’ll know where to drive as you approach the terminal. You can also click here to get a map of the airport and its parking.
 

How much time does it take to get to the terminal?

The car parks are located at various distances from the main terminal building. You should allow sufficient time to walk from the car park to the terminal building. Estimated walking times are specified on the website. Some car parks are no distance at all; others might take more than 10 minutes.

You should also allow some time for finding a parking space, taking out your luggage, locking up, etc. In peak seasons (summer holidays, etc.) you should also allow more time for traffic.

 

How do I use the PIN code?

When you drive up to the entrance barrier you will see a yellow scanning device. Digit the code to the column and your booking will be recognised automatically. Make sure you bring a print out the order confirmation containing the code or have a photograph of it in your smart phone as described above. If you forget to bring the code with you, you may be denied automatic access. After scanning the barcode/QR code you’ll be issued with a ticket. Keep this ticket in a safe place as you’ll need it to leave the car park (see below).

 

What happens if my flight is cancelled on the day I’m due to depart? Can I cancel or change my booking?

Bookings may only be cancelled or changed up to 24 hours before the time of your arrival. See our “Terms and conditions” for more information.

 

What happens if I forget to bring my booking confirmation/barcode/QR code with me?

It’s very important that you remember to bring with you your booking confirmation/barcode/QR code. However, if you do happen to arrive without it, contact the car park attendant via the call button. If you and the attendant have enough time, the attendant may be able to print you a copy. However, the most likely outcome is that you will have to draw a car park ticket in the normal way as a drive-up customer. On your return should take this to the car park office, where the attendant will provide assistance.

 

 

6. Leaving the car park

What happens when I return from my trip?

After putting your reservation code on arrival you will be issued with a car park ticket. Keep this ticket in a safe place as you will need it to exit the car park. Having collected your car and driven to the exit barrier simply insert this ticket into the ticket scanner and the system will recognise your pre-booked exit time and the barrier will automatically open.

 

What if my car won’t start when I return from my trip?

Go to the nearest call-point button (usually by the barriers), contact the car park attendant and wait for assistance.

 

What do I do if my car has been damaged while I’ve been away?

This happens very rarely, but if it does you must report it to our car park attendants immediately and fill out a report. Failure to do so could result in problems with your insurance claim later. See “Terms and conditions” for more information.

 

What do I do if my return flight is delayed, or I’m delayed for other reasons?

If you are delayed and your stay exceeds the time you specified when making your booking, the additional time can be paid at the cash machine. Simply follow the instructions displayed after inserting your parking ticket. See “Terms and Conditions” for more information.

 

Please note;

 

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